Refund Policy

Scope

This policy explains two separate situations: returning service credits after a failed 3D generation task, and reviewing a refund request for a monetary purchase. A credit return is an in-product balance adjustment and is not the same as a cash refund.

Failed Generation Credit Returns

When a generation task reserves credits and then fails without producing a usable output, the reserved credits are designed to be returned automatically.

• The task must reach a recorded failed state.
• The return is recorded as a separate, auditable credit transaction.
• The same failed task cannot return credits more than once.
• A successful task with a usable output is not eligible for an automatic failed-task credit return.

If the automatic return does not appear, contact support with the task identifier. We will review the task state and credit ledger.

Payments and Purchases

Payments are not currently open. Before paid plans or credit purchases are enabled, the checkout page will show the current price, included credits, validity period, renewal terms, and applicable refund conditions.

After payments become available, monetary refund requests will be reviewed under the purchase terms shown at checkout, the payment provider's rules, and any rights required by applicable law. We do not promise a cash refund for a successfully completed generation merely because the result does not match a subjective preference.

Duplicate or Unauthorized Charges

If you believe a charge was duplicated or unauthorized, contact support promptly with the account email and transaction reference. Do not include a full card number or other sensitive payment credentials.

Abuse and Exceptions

We may decline a credit return or refund request when there is evidence of fraud, abuse, repeated exploitation of failed tasks, or a violation of the Terms of Service. Nothing in this policy limits rights that cannot be waived under applicable law.

Contact

For a credit or refund review, use the support channel available in your account and include the relevant task or transaction identifier.